Shipping Policy

At Lady Glam, we are committed to delivering your favorite beauty products right to your doorstep. Here are our shipping details:

1. Free Shipping on All Orders: We are pleased to offer free shipping on all orders, with no minimum purchase required.
2. Delivery Time: Due to high demand, please allow approximately 7-14 business days for your order to be delivered. We appreciate your patience as we work to get your products to you as quickly as possible.

Return Policy

At Lady Glam, we stand by the quality of our products. However, we understand that sometimes things don't go as planned. Here is our return policy:

1. Returns on Damaged Products Only: We accept returns only if the product arrived damaged. Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

2. No Returns on Cosmetics: Due to hygiene and safety reasons, we cannot accept returns on cosmetics unless the item arrived damaged.

3. Initiating a Return: If your product arrived damaged, please contact us at ladyglamstore@gmail.com with details of the product and the damage. You can send the item back to us within 2 days of receiving it.

Note: Customers are responsible for return shipping costs.

 

Cancellation Policy

At Lady Glams, we understand that sometimes plans change. If you need to cancel your order, please review the following guidelines to ensure a smooth process:

Order Cancellation:

• You may cancel your order within 4 hours of purchase for a full refund.
• To cancel your order, please contact our customer service team at LadyGlamStore@gmail.com.

Refund Process:

• Refunds for cancelled orders will be processed within 24 hours.
• Refunds will be issued to the original payment method used for the purchase.

Exceptions:

• Customized or personalized items may not be eligible for cancellation.
• Orders that have already been shipped cannot be cancelled. Please refer to our return policy for more information.

Contact Us: If you have any questions or concerns regarding our cancellation policy, please feel free to contact us at LadyGlamStore@gmail.com. Our customer service team is here to assist you.

FAQ

Q1: How do I track my order?
A1: Once your order is shipped, you will receive a tracking number via email. You can track your order through the link provided in the email.

Q2: Can I change my shipping address after placing an order?
A2: If you need to change your shipping address, please contact us at ladyglamstore@gmail.com within 1 hour of placing your order.

Q3: What is your return process?
A3: To initiate a return, please contact us at support@ladyglam.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Q4: How long does it take to process a refund?
A4: Once we receive and inspect your return, it generally takes 5-7 business days to process a refund.